Refund Policy

At Gizmo Gadget Galaxy, we are committed to providing high-quality AI educational courses and ensuring your satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for courses purchased through our website at https://gizmogadgetgalaxy.com.

1. 30-Day Money-Back Guarantee

1.1 Eligibility

We offer a 30-day money-back guarantee on most of our courses. To be eligible for a refund under this guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days from the date of purchase
• You must have completed less than 30% of the course content
• You have not previously received a refund for the same course
• You have not violated our Terms and Conditions
• The course was purchased directly through our website (not through third-party platforms)
• You provide a valid reason for the refund request

1.2 What's Covered

The 30-day money-back guarantee covers:

• Individual course purchases
• Course bundles (subject to the same completion requirements)
• First-time purchases of any specific course

1.3 Valid Reasons for Refund

We will process refunds for the following reasons:

• Technical issues that prevent access to the course despite troubleshooting assistance
• Course content significantly differs from the description
• Duplicate purchase made in error
• Course quality does not meet reasonable expectations
• Personal circumstances that prevent you from taking the course

2. Refund Exclusions

The following circumstances are NOT eligible for refunds:

2.1 Time-Based Exclusions

• Refund requests submitted more than 30 days after purchase
• Courses where more than 30% of content has been accessed or completed
• Certificates that have already been issued and downloaded

2.2 Content-Based Exclusions

• Courses purchased on special promotion or discount (unless explicitly stated otherwise)
• Gift purchases made by third parties
• Subscription services after the trial period has ended
• Digital materials that have been downloaded or printed

2.3 Violation-Based Exclusions

• Accounts suspended or terminated for Terms of Service violations
• Evidence of content theft, sharing, or redistribution
• Fraudulent activity or chargeback abuse
• Multiple refund requests for different courses (refund abuse)

2.4 Other Exclusions

• Change of mind after completing significant portions of the course
• External factors (job loss, schedule changes, personal priorities)
• Difficulty level not matching your expectations (course difficulty is indicated in descriptions)
• Courses purchased through third-party platforms (refunds must be processed through those platforms)

3. How to Request a Refund

3.1 Required Documentation

Depending on the reason for your refund request, we may ask you to provide:

• Screenshots of technical issues
• Detailed explanation of discrepancies between course description and content
• Proof of duplicate purchase
• Any other relevant supporting documentation

4. Refund Processing

4.1 Processing Timeline

• Review Period: 3-5 business days to review your request
• Approval Notification: 1-2 business days after review
• Refund Processing: 7-10 business days from approval
• Bank Processing: Additional 3-5 business days for the refund to appear in your account (varies by financial institution)

4.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Other Methods: Refunded through the original payment gateway

4.3 Partial Refunds

In certain circumstances, we may offer partial refunds:

• When you've completed between 30-50% of the course content
• For course bundles where only some courses have been accessed
• When technical issues affected only a portion of your learning experience
• At the discretion of our management team for special circumstances

5. Course Access After Refund

Once a refund is approved and processed:

• Your access to the course will be immediately revoked
• You will no longer be able to view course materials or content
• Any downloaded certificates will be invalidated
• Your progress and completion data will be archived
• You will be removed from course-specific communications

6. Repurchasing After Refund

If you receive a refund for a course:

• You may repurchase the same course at the current listed price
• The 30-day money-back guarantee will NOT apply to the repurchase
• Special promotions or discounts may not be available for repurchases
• Multiple refunds for the same course may result in permanent purchase restrictions

7. Technical Issues and Support

Before requesting a refund due to technical issues, we encourage you to:

1. Contact Technical Support: Many issues can be resolved quickly with proper troubleshooting
2. Check System Requirements: Ensure your device and browser meet our minimum requirements
3. Clear Cache and Cookies: Browser cache issues often affect course access
4. Try Alternative Browsers: Some browsers may have compatibility issues
5. Check Internet Connection: Ensure you have a stable internet connection

We provide comprehensive technical support and will work diligently to resolve any issues before considering a refund.

8. Chargebacks and Disputes

8.1 Chargeback Consequences

• Immediate suspension of account access
• Investigation of the transaction and claim
• Potential permanent ban from our services
• Legal action for fraudulent chargebacks
• Reporting to fraud prevention databases

8.2 Proper Dispute Process

If you have a billing issue or dispute:

1. Contact our support team first at [email protected]
2. Provide details of the issue or unauthorized charge
3. Allow us 5-7 business days to investigate and respond
4. Work with us to resolve the issue before involving your financial institution

9. Special Circumstances

9.1 Medical or Emergency Situations

We understand that unexpected life events occur. If you experience a medical emergency or serious personal circumstance that prevents you from completing a course:

• Contact us as soon as possible with documentation
• We may offer extended access periods instead of refunds
• We may provide course credit for future purchases
• Each case will be reviewed individually with compassion and flexibility

9.2 Course Discontinuation

If we discontinue a course you've purchased:

• You will receive advance notice (minimum 30 days)
• You will retain access for a reasonable period to complete the course
• We may offer equivalent replacement courses at no charge
• Refunds may be offered at our discretion

9.3 Course Content Updates

We regularly update course content to reflect current technologies and practices. Updates do not entitle you to refunds, as they improve the course value.

10. Gift Purchases

For courses purchased as gifts:

• The gift recipient may request a refund within 30 days of activation
• The same eligibility criteria apply
• Refunds will be issued to the original purchaser's payment method
• The purchaser will be notified of any refund requests

11. Promotional and Discounted Courses

11.1 Sale Purchases

Courses purchased during sales or promotions:

• Are subject to the same refund policy unless stated otherwise
• May have modified refund windows (check promotional terms)
• Cannot be refunded for "found a better deal" reasons after purchase

11.2 Coupon Codes and Discounts

If you used a coupon code or discount:

• Refunds will be processed for the amount actually paid
• Coupon codes cannot be reused after a refund
• Discounts are not transferable to other courses

12. Bundled Courses

For course bundles or packages:

• Refunds must be requested for the entire bundle
• Partial refunds may be considered if only specific courses were accessed
• The 30% completion threshold applies to the bundle as a whole
• Individual courses within accessed bundles cannot be separately refunded

13. Subscription Services

If we offer subscription-based access in the future:

• Cancellations must be made before the next billing cycle
• No refunds for partial months/periods
• Access continues until the end of the current billing period
• Reactivation may require new enrollment

14. International Purchases

14.1 Currency Conversion

For international purchases:

• Refunds are processed in USD
• Currency conversion rates may differ between purchase and refund dates
• We are not responsible for exchange rate fluctuations
• Bank fees for international transactions are not refundable

14.2 International Consumer Rights

We respect consumer protection laws in various jurisdictions. If your local laws provide stronger refund rights than this policy, those laws will apply.

15. Refund Abuse Prevention

To maintain fair access for all users, we monitor refund patterns. The following may be considered refund abuse:

• Requesting refunds for multiple courses in a short period
• Completing most of a course before requesting a refund
• Downloading all course materials before requesting a refund
• Repeated purchase and refund cycles
• Fraudulent claims or misrepresentation

Users found to be abusing our refund policy may face:

• Denial of current and future refund requests
• Account suspension or termination
• Blacklisting from purchasing future courses
• Legal action for fraud

16. Alternative Resolutions

Instead of a refund, we may offer:

16.1 Course Credit

• Credit toward another course of equal or lesser value
• Valid for 12 months from issuance
• Non-transferable and non-refundable

16.2 Extended Access

• Additional time to complete the course
• Access to updated course versions
• Priority technical support

16.3 Course Swap

• Exchange for a different course of similar value
• Subject to availability and approval
• One-time option per purchase

17. Contact Information for Refund Requests

18. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of significant changes via email. Your continued use of our Services after changes constitutes acceptance of the modified policy.

For purchases made before policy changes, the refund policy in effect at the time of purchase will apply.

19. Governing Law

This Refund Policy is governed by the laws of the State of Indiana, United States, and is subject to the dispute resolution provisions outlined in our Terms and Conditions.

20. Final Notes

We appreciate your business and your commitment to advancing your skills with Gizmo Gadget Galaxy. Thank you for choosing us as your AI education partner!